Banking Software for the Digital Age
The economic situation in the world is rapidly changing, affecting all aspects of commercial banking. In this Webinar, a panel of experts will focus on some of the most important challenges facing banks, and how to leverage best practices to convert them to market opportunities.
Thank you to all of our attendees from our banking symposium who came to New York to hear Infor Product Director Glen H. Chancy discusses the benefits of #DigitalTransformation and the best practices of #DigitalBanking at the Commercial Banking Forum in New York City. Special thanks to all of our panelists as well!
Treasury management within commercial banking is evolving. Banks need to drive actionable insights and understand the trends from the rich data store in treasury billing systems, but often, professionals are constrained by aging legacy technology and time-consuming manual processes. Frequently banks would like to implement innovative strategies but these efforts are hampered by inflexible billing systems requiring extensive manual efforts to implement and monitor such client offerings.
The recent acceleration in digital transformation in financial services and transaction banking due to the pandemic is not the exception. Customers around the world demand access to services 24/7, with instantaneous billing and payments, and a fully digital experience the new normal. There is also increasing pressure for banks to innovate and differentiate their transaction banking offerings to stand out from the crowd against a backdrop of growing competition from digital and non-bank players.
I am privileged to announce my participation in a panel discussion on Digital Banking Transformation in Transaction Banking. Please join us on May 11th, 2021 for this live event. Click here or the banner below to register.
I am privileged to be a panelist on an exciting upcoming Webinar on Wednesday, 22 April 2020 at 12 pm EDT. The topic grew out of a survey done of North American companies of all sizes about their needs for bank statements/reporting. We uncovered quite a number of recommended best practices. Be sure to visit this link to register today!
Sales and marketing go out looking for ways to hook in new customers. Billions are spent. Promises are made. Expectations are set. Customers buy. And then, all too often, customer support, billing, and other areas of the business begin the process of convincing customers to leave. This doesn’t have to happen.
Over a decade ago, I was at the final interview to become a business analyst for a bank enterprise pricing and billing system. The executive interviewing me, in the interest of full disclosure, told me that the customer base was very angry. To calm them down, the company had promised to hire a business analyst with a finance background and banking experience. Wanting to understand fully what I was signing up for, I gingerly asked, “Okay, why are they so angry?”
The past decade has been a trying time for banks. In a flat interest rate environment, thin margins on loans and overall difficult economic conditions have made it difficult to drive revenue growth based on loan portfolios. As Financial Institutions have focused on other ways to grow, the average share of net revenue non-interest income has expanded to over 40 percent. Yet, a survey done by American Banker magazine reported that 15% of bank corporate clients studied were actually unprofitable. So clearly something is amiss here. Banks need profitable corporate relationships to keep growing the bottom line, but too many of those relationships are actually a drag on profits. This is a serious conundrum that banks need to address – how to keep growing profits by getting the right deals?
It is possible to sell a product to customers when you don’t understand their culture or their way of life. But it sure can be a lot more difficult. Curiously, the incident which made me acutely aware of this involved SEC football. I was on the floor of the convention center in Las Vegas in our booth, when one of the sales reps came over with four gentlemen in tow. The sales rep was from Spain, but lived in England at that moment. He was working the show primarily to make contact with international banks, but he had managed to make a connection with a U.S. regional bank that was strong in the Southeast. He had brought four of the bankers over for me to demo our product suite.