The latest official blog from Glen Chancy on the trend of commercial commitments in managing bank corporate relationships.
What does the bank get in return? Managing commercial customer commitments
Transform the Future of Banking!
Best practices to turn key challenges into market opportunities
The economic situation in the world is rapidly changing, affecting all aspects of commercial banking. In this Webinar, a panel of experts will focus on some of the most important challenges facing banks, and how to leverage best practices to convert them to market opportunities.
Thanks to Attendees of the Infor Banking Symposium in New York in January 2023
Thank you to all of our attendees from our banking symposium who came to New York to hear Infor Product Director Glen H. Chancy discusses the benefits of #DigitalTransformation and the best practices of #DigitalBanking at the Commercial Banking Forum in New York City. Special thanks to all of our panelists as well!
Upcoming Webinar: Transforming Enterprise Revenue and Billing Systems to Enhance Treasury Management
Treasury management within commercial banking is evolving. Banks need to drive actionable insights and understand the trends from the rich data store in treasury billing systems, but often, professionals are constrained by aging legacy technology and time-consuming manual processes. Frequently banks would like to implement innovative strategies but these efforts are hampered by inflexible billing systems requiring extensive manual efforts to implement and monitor such client offerings.
Live Webinar: Best Practices for Digital Transformation in Transaction Banking
The recent acceleration in digital transformation in financial services and transaction banking due to the pandemic is not the exception. Customers around the world demand access to services 24/7, with instantaneous billing and payments, and a fully digital experience the new normal. There is also increasing pressure for banks to innovate and differentiate their transaction banking offerings to stand out from the crowd against a backdrop of growing competition from digital and non-bank players.
Upcoming Webinar on Digital Banking Transformation
I am privileged to announce my participation in a panel discussion on Digital Banking Transformation in Transaction Banking. Please join us on May 11th, 2021 for this live event. Click here or the banner below to register.
Upcoming Webinar: Digital Commercial Banking Communications Design
I am privileged to be a panelist on an exciting upcoming Webinar on Wednesday, 22 April 2020 at 12 pm EDT. The topic grew out of a survey done of North American companies of all sizes about their needs for bank statements/reporting. We uncovered quite a number of recommended best practices. Be sure to visit this link to register today!
Customer Facing Schizophrenia as Companies Work Against Themselves
Sales and marketing go out looking for ways to hook in new customers. Billions are spent. Promises are made. Expectations are set. Customers buy. And then, all too often, customer support, billing, and other areas of the business begin the process of convincing customers to leave. This doesn’t have to happen.
Dig Deeper For Success With Software Business Requirements
Over a decade ago, I was at the final interview to become a business analyst for a bank enterprise pricing and billing system. The executive interviewing me, in the interest of full disclosure, told me that the customer base was very angry. To calm them down, the company had promised to hire a business analyst with a finance background and banking experience. Wanting to understand fully what I was signing up for, I gingerly asked, “Okay, why are they so angry?”